Recent experiences at Dillas in Plano have left some customers feeling frustrated, particularly when it comes to order accuracy and food quality. Some patrons report receiving incorrect items, such as missing steak or wrong toppings on their quesadillas, with added wait times only compounding the disappointment. Others have noted a decline in the quality of side items like fries and chips, with some receiving burnt or stale portions. While the service is still acknowledged as friendly, the inconsistency in food preparation and the lack of attention to detail when checking orders have caused concern among regulars. A once-reliable spot is now being scrutinized more closely.